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Customer support

Use our helpful customer support links to find what you’re looking for.

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Global Contact Centres

Canada

Flight enquiries:
1 (800) 268-6868

1 (800) 268-6868

Mon-Fri 06:00 - 17:30 PST
Sat 06:00 - 16:00 PST
Sun & Christmas day: Closed

Hotel and Package enquiries:
1 (833) 673-6148

1 (833) 673-6148

Mon-Fri 06:00 - 17:30 PST
Sat 06:00 - 16:00 PST
Sun & Christmas day: Closed

Using a TTY/TDD device (for hearing impaired only):
1 (877) 609-2233 (Toll Free)

1 (877) 609-2233 (Toll Free)

Additional local numbers:
Asia Miles members: 1 (877) 631-6283
Marco Polo Green, Silver, Gold members:
1 (855) 214-5935
Marco Polo Diamond members:
1 (855) 882-6473

Baggage and other enquiries

Other countries / regions

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Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week
Green/ Silver/ Gold (Mandarin): 800 938088
08:00 - 23:00, Monday to Saturday, including public holidays
Diamond: 2747-3888
24 hours a day, 7 days a week

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong SAR

2747-3838
800 938038 (Mandarin service)

24 hours a day, 7 days a week