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Thank you for choosing Cathay Pacific and Cathay Dragon.

To help you better understand the terms, conditions and relevant restrictions of your ticket, we have prepared the following two-step quick reference guide.

Important notice

Cathay Pacific and Cathay Dragon are not authorised to make any changes to tickets purchased from a travel agent. All changes of these tickets must be done by the travel agent that issued the ticket. Depending on the agreement you have reached with the travel agent, they may charge you an additional service charge, which is not controlled by Cathay Pacific and Cathay Dragon.

All tickets purchased directly from Cathay Pacific and Cathay Dragon, via our websites, customer sales hotline, our offices or our Taobao flagship store and Qunar flagship store will strictly follow the table listed under Step 2.

Not applicable for those special promotional fares (No Restriction Reference in EI box), please follow Fare Rules of those promotional fares.

 

Step 1

Look for the letter under “Class” or “CL” (as indicated by the red circle) or the 7-digit reference number under “Restrictions reference” or “Endorsement” (as indicated by the red rectangle) on your ticket.

 

Sample of ticket itinerary booked with a travel agent:

Sample of ticket itinerary booked with a travel agent

Sample of single trip ticket booked on Cathay Pacific and Cathay Dragon official websites, ticket counters and reservation hotlines:

Sample of single trip ticket booked via Cathay Pacific

Step 2

Refer to the table below for a comprehensive guide to the terms and conditions.

Destination: Hong Kong

Fare type Class Restriction reference Rebooking
Cancellation (refund)
No-show charge Rerouting Stopover in Hong Kong Minimum stay Maximum stay
Before departure After departure in Hong Kong
Business
Flex
C/D CNHKJ01 Free of charge CNY500 CNY500 No penalty CNY500 -- 0 days 1 year
Business
Save
I CNHKJ02 CNY1000 CNY1000 CNY1000 CNY300 CNY1000 -- Varies:
See detailed
fare rules
Varies:
See detailed
fare rules
Premium
Economy
Flex
R CNHKW01 Free of charge CNY500 CNY500 No penalty CNY500 -- 0 days 1 year
Premium
Economy
Standard
E CNHKW02 Free of charge CNY500 CNY500 CNY300 CNY500 -- Varies:
See detailed
fare rules
Varies:
See detailed
fare rules
Economy
Flex
B/H/K/M CNHKY01 Free of charge CNY500 CNY500 CNY300 CNY500 -- Varies:
See detailed
fare rules
Varies:
See detailed
fare rules
Economy
Standard
L/V CNHKY02 CNY500 CNY500 No refund CNY300 Varies: See
detailed fare rules
-- Varies:
See detailed
fare rules
Varies:
See detailed
fare rules

Economy Save
S/N/Q CNHKY03 CNY500 CNY1000 No refund CNY500 Varies: See
detailed fare rules
-- Varies:
See detailed
fare rules
Varies:
See detailed
fare rules
Economy
Supersaver
O CNHKY04 CNY800 CNY1000 No refund CNY500 Not permitted -- Varies:
See detailed
fare rules
Varies:
See detailed
fare rules

 

Destination region 1: North East Asia -- Taiwan, Japan, Korea
Destination region 2: South East Asia

Fare type Class Restriction reference Rebooking
Cancellation (refund)
No-show charge Rerouting Stopover in Hong Kong Minimum stay Maximum stay
Before departure After departure outside of Mainland China
Business
Flex
C/D CNSHJ01 Free of charge CNY500 CNY500 No penalty CNY1000 Free of charge 0 days 1 year
Business
Save
I CNSHJ02 CNY1000 CNY1000 No refund CNY500 CNY1000 Permitted on return journey 0 days 1 year
Premium
Economy
Flex
R CNSHW01 Free of charge CNY500 CNY500 No penalty CNY1000 Free of charge 0 days 1 year
Premium
Economy
Standard
E CNSHW02 Free of charge CNY500 No refund CNY500 CNY1000 Free of charge 0 days 1 year
Economy
Flex
B/H/K/M CNSHY01 Free of charge CNY500 CNY500 CNY500 CNY1000 Free of charge 0 days 1 year
Economy
Standard
L/V CNSHY02 CNY500 CNY500 No refund CNY500 CNY1000
Permitted on return journey
0 days 6 Months

Economy Save
S/N/Q CNSHY03 CNY1000 CNY1000 No refund CNY800 CNY1000
S/N: Permitted on return journey
Q: Permitted on return journey with CNY500
0 days 3 months
Economy
Supersaver
O CNSHY04 Not permitted Not permitted Not permitted Not permitted Not permitted Not permitted 0 days 14 days

 

Destination region 1: United States and Canada
Destination region 2: Europe
Destination region 3: Australia and New Zealand
Destination region 4: Middle East, India and Africa

Fare type Class Restriction reference Rebooking
Cancellation (refund)
No-show charge Rerouting Stopover in Hong Kong Minimum stay Maximum stay
Before departure After departure outside of Mainland China
Business
Flex
C/D CNLHJ01 Free of charge CNY1000 CNY1000 No penalty CNY1500 Free of charge 0 days 1 year
Business
Save
I CNLHJ02 CNY1000 CNY1500 No refund CNY1000 CNY1500 Permitted on
return journey
0 days 1 year
Premium
Economy
Flex
R CNLHW01 Free of charge CNY500 CNY500 No penalty CNY1500 Free of charge 0 days 1 year
Premium
Economy
Standard
E CNLHW02 Free of charge CNY500 No refund CNY1000 CNY1500 Free of charge
0 days 1 year
Economy
Flex
B/H/K/M CNLHY01 Free of charge CNY500 CNY500 CNY1000 CNY1500 Free of charge 0 days 1 year
Economy
Standard
L/V CNLHY02 CNY1000 CNY1000 No refund CNY1000 CNY1500 Permitted on return journey
0 days 1 year

Economy Save
S/N/Q CNLHY03 CNY1500 CNY1500 No refund CNY1500 CNY1500
S/N: Permitted on return journey
Q: Permitted on return journey with CNY500
0 days 6 months
Economy
Supersaver
O CNLHY04 Not Permitted Not permitted Not permitted Not Permitted Not permitted Not permitted 0 days 3 months