Customer support and self-service
Find a range of popular customer self-service options as well as helpful contact information.
Self-service support options
Global Contact Centres
Hong Kong SAR
Flight enquiries: 2747-33332747-3333
24 hours a day, 7 days a week
Hotels and packages#: 2747-33112747-3311
07:00 - 21:00, 7 days a week
# Hotel and Package Enquiries will be handled by Cathay Holidays Limited
Other countries / regions
Select Countries / Regions
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Marco Polo Club
Worldwide toll-free
Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week
Hong Kong
Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week
Green/ Silver/ Gold (Mandarin): 800 938088
08:00 - 23:00, Monday to Saturday, including public holidays
Diamond: 2747-3888
24 hours a day, 7 days a week
Asia Miles
Hong Kong
2747-3838
800 938038 (Mandarin service)
24 hours a day, 7 days a week
