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Customer support and self-service

Find a range of popular customer self-service options as well as helpful contact information.

General enquiries

Global Contact Centres

Indonesia

Flight enquiries::
(24hours English service is available)
001-803-852-9072 / 007-803-852-9072 (Local Toll Free)
+852 2747 3342 (From overseas countries, please note overseas charge may apply)

(24hours English service is available)
001-803-852-9072 / 007-803-852-9072 (Local Toll Free)
+852 2747 3342 (From overseas countries, please note overseas charge may apply)

Hotels and Packages:
001-803-852-9085 / 007-803-011-4813 (Local Toll Free)

001-803-852-9085 / 007-803-011-4813 (Local Toll Free)

Monday-Friday 0800-1700

Baggage and other enquires

Flight enquiries
Email: jkt#[email protected]

Hotel and packages
Email: [email protected]

Other countries / regions

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Marco Polo Club

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

Hong Kong

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week
Green/ Silver/ Gold (Mandarin): 800 938088
08:00 - 23:00, Monday to Saturday, including public holidays

Diamond: 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong

2747-3838
800 938038 (Mandarin service)

24 hours a day, 7 days a week