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Special ticketing guidelines for bombing in Surabaya, Indonesia

Latest update: 14 May 2018 16:15 HKT (GMT+8)

Due to the bombing in Surabaya, with immediate effect, rebooking and rerouting charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 14 May 2018 for travel with confirmed booking arriving to and departing from Surabaya between 14 May 2018 and 27 May 2018.

1. Cathay Pacific/Cathay Dragon tickets

a. Cancellation and Refund

  • No waiver on cancellation and refund charges

b. Rebooking/ rerouting

Rebooking/ rerouting charges will be waived on conditions that:

  • Such requests are made on/before 27 May 2018 and before departure, for travel with Cathay Pacific/Cathay Dragon confirmed booking arriving to and departing from Surabaya between 14 May 2018 and 27 May 2018.
    No-show passengers are not eligible for the waiver.
  • Revised (NEW) travel date must be on/before 30 June 2018 and subject to flight availability.
    In which case, the ticket expiry date will be adjusted accordingly.
  • The newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel, stopover charges and applicable seasonality by collecting additional/refunding difference (if any) as appropriate.
  • Reissuance charges will only be waived due to the expiry of the original ticket
  • Rerouting to/from/via Cathay Pacific/Cathay Dragon online cities
    And subject to flight availability and fare/tax difference.

c. Group Tickets

  • Please refer to your local travel agent.

2. Asia Miles airline award tickets

For further details:

  • Please regularly check the .
  • You can also contact The Marco Polo Club at (+852) 2747 5500 or Asia Miles Service Hotline at (+852) 2747 3838.
  • For further details, please refer to Asia Miles Terms and Conditions at Asia Miles Airline Award Redemption – .