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Applicable Fees for Cathay Pacific Tickets for Minimum of 2 or More Passengers Promotions

Latest update: 28 Sep 2017 23:45 HKT (GMT+8)

1/Travel Validity

·         For Hong Kong flights: Economy Class, minimum of 2 days and maximum of 7 days stay. Premium and Business Class, minimum of 3 days and maximum of 7 days stay.

·         For short-haul flights: Economy Class, minimum of 2 days and maximum 14 days stay. Premium and Business Class, minimum of 2 days and maximum of 1 months stay.

·         For Economy Class long-haul flights: 3 minimum days and 3 months maximum stay.

·         For Premium Economy and Business Class long-haul flights: going to North America and Europe, minimum of 3 days and maximum of 3 months stay. Other destinations, minimum of 3 days and maximum of 3 months stay.

2/Rebooking Fee

·         Before/After Departure: Collect rebooking fee of US$150 within the travel validity of the promo and fare and tax difference, if applicable. In the case of Hong Kong, Economy Class fares are non-rebookable, while Premium Economy and Business class fares are subject to US$150 rebooking fee. The penalty will apply per passenger.

·         All of the passengers must travel together the entire journey. If one of the passenger will rebook, then the companions must rebook on the same flight.

·         If passenger will rebook beyond the travel period of the promo, fares may be subject for reassessment and will be based on regular rate.

Note: If date change includes change in seasonality, there will be a fare difference from Low to High Season. No refund will be applicable for change from High to Low season.

3/Rerouting Fee

·         For Hong Kong flights, tickets are non-reroutable for all classes.

·         For short-haul flights, Premium Economy and Business class tickets are subject to US$150 within the travel validity of the promo and fare and tax difference, if applicable. Economy Class tickets are non-reroutable.

·         For long-haul flights, tickets are reroutable for US$150 within the travel validity of the promo and fare and tax difference, if applicable for all classes. The penalty will apply per passenger.

·         If tickets are totally unused, fares may be subject for fare reassessment.

Note: Route downgrade is not allowed. In case new routing is lower than previously issued route, tickets may be re-issued without refund. Reissuance fee and tax difference will be collected if applicable.

4/Name Correction Fee

·         Please note that tickets may be reissued due to Name correction if names are misspelled only. Reissuance is not allowed if it will be reissued to a different person. Name correction fee is subject to US$150.

Acceptable Name Correction:

·          Shortened names like Ma to Maria or vice versa

·          Missing letters/ Misspelled names (same sounding)

·          Maiden to Married name as long as marriage certificate is provided 

·          Change of title – MR to MS or MSTR to MIST, etc.

 The following name corrections will NOT be allowed:

·         Name suffixes such as JR changed to SR, III, etc. Middle name changed to Last Name

·         Totally different names or surnames even if accidentally interchanged

·         Additional second name

6/Refund Fee

·         Only allowed for totally unused tickets.

·         For Hong Kong, Premium Economy tickets are subject to US$150 for Business Class tickets, subject to US$150. Economy Class tickets are non-refundable.

·         For short-haul and long-haul flights, Economy and Premium Economy tickets are subject to US$150 and for Business Class, US$150.

·         The penalty will apply per passenger.

Note: If one passenger will refund, then the companions' tickets will be refunded as well.

Definition of expired ticket:

·         For completely unused tickets – one (1) year after date of issuance

·         For half-used tickets – one (1) year after date of first flown sector

·         For expired tickets - two (2) years after date of issuance

7/Non-User Fee (NUF)

·         All Economy and Premium Economy Class tickets are subject to US$150 and Business Class tickets are subject to US$200 non-user fee. The penalty will apply per passenger.

Who shall Pay Non-user Fee

·         Departing passengers with tickets issued/reissued/revalidated in the Philippines who fail to use their confirmed airline seats will be required to pay the Nonuser Fee.

Who gets EXEMPTED from the Nonuser Fee

·         Passengers who fail to show up for their flight for the following reasons are exempted from paying the Nonuser Fee

o    Advance Notice (at least 24hrs before departure)

o    Misconnection

o    Passenger is unable to arrive on time for a scheduled flight due to late arrival or cancellation of a connecting flight (domestic or international)

o    Serious Accident Involving Passenger. This must be supported by a police report and a hospitalization certificate

o    Death of a Passenger