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Customer support and self-service

Find a range of popular customer self-service options as well as helpful contact information.

General enquiries

Global Contact Centres

Taiwan China

Flight enquiries: 02-8793-338802-8793-3388
English: Mon-Fri 08:30 - 18:30
Sat, Sun & Public Holiday: Closed
Mandarin: 24 hours a day, 7 days a week

Hotel and Package #: 02-2768-052002-2768-0520
Mon-Fri 09:00 - 12:30 & 13:30 - 18:00
Sat, Sun & Public Holiday: Closed

Baggage and other enquiries

# Hotel and Package Enquiries will be handled by Travel Connect Limited

Other countries / regions

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Marco Polo Club

Taiwan China toll-free

Green/ Silver/ Gold/ Diamond:
00801 85 6618 (Mandarin service)
Mon-Sat (including Public Holiday)
08:00 - 23:00

Applicable to fixed-line phones, payphones and mobile phones except mobile carrier KG Telecom.

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong SAR

+852 2747-3838
800 938038 (Mandarin service)

24 hours a day, 7 days a week