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Asia Miles

Asia Miles Service Centre

Hong Kong

Hong Kong:

+852 2747 3838

or 800 938038 # (Mandarin service)

Hotlines open 24 hours a day, 7 days a week

Asia Miles

Asia Miles


PO Box 1024
Tsuen Wan Post Office
Hong Kong

Asia Miles

 

Round-the-clock Services:

Check redemption bookings

 

Location Toll-free number
Australia 1800 129 264
Bahrain 800 00 524 (not accessible via non-local mobile)
Belgium 0800 7 8973
Canada 1877 631 6283
Mainland China 4006 747 123 # (Mandarin service)
10800 852 2747 * (China Unicom, accessibile via local landline only))
10800 152 2747 * (China Telecom, accessibile via local landline only))
Denmark 80 25 1010
France 0800 909 119
Germany 0800 182 6880
India 000 800 852 1001
Indonesia 001 803 852 2765
Italy 800 781 921
Japan 00531 85 3747
Macau 0800 978
Malaysia 1 800 80 3747
New Zealand 0800 44 9044
Norway 800 17 683
Philippines 1800 1855 3838 (PLDT)
1800 765 2747 (ETPI)
Singapore 800 852 3747
South Africa 0800 99 0647
South Korea 00798 8521 2743
Sri Lanka 2 543 949 (within Colombo)
011 2 543 949 (outside Colombo)
Sweden 020 797 475
Switzerland 0800 56 3418
Taiwan 00801 85 6628 % (Mandarin service)
00801 85 2747
Thailand 001 800 852 2755
UAE 8000 852 03880
The Netherlands 0800 022 5710
UK 0800 092 3595
USA 1866 892 2598



Ω
  • Applicable to local land-line phones with IDD access
  • Applicable to local mobile phones with IDD access, except in:
    • Mainland China, India (BSNL - mobile, MTNL- Mobile, S-Tel Mobile, Videocon Mobile/ Datacom, HFCL Infotel/Ping Mobile, TTSL (Prepaid), Etisalat DB Telecom, Unino), Norway via Netcom, The Netherlands, The Philippines, and UK via Mobile Orange
    • Japan (pre-register with IDC, NTT and KDDI)
    • Singapore (pre-register with Singtel)
    • Indonesia (Only accessible via Mobile Indosat IM3)
    • Malaysia (only accessible via ATUR -Malaysia Telecom)
  • Applicable to local payphones,  except:
    • Mainland China, NTT in Japan, Thailand
    • Kroner access charge will be applied in Norway and Sweden.
# Applicable to local land-line phones, payphones and mobile phones, with IDD. Service hours are 8:00am–11:00pm, Monday–Saturday, including public holidays.
% Applicable to local land-line phones, payphones and mobile phones with IDD except mobile carrier KG Telecom mobile. Service hours are 8:00am–11:00pm, Monday–Saturday, including public holidays.
* Applicable to local land-line phones only.



Notes:

  • Some hotels may charge an operating fee even when calling toll-free numbers, so be sure to check first.
  • For countries where a toll-free service is not available, please call the Hong Kong Service Line.
  • Touch-dial phone should be used to access the service hotline in order to input membership number and pin.
  • Use your local International Access Prefix to call the hotline if you cannot get through on the numbers given above. Callers in Japan using Softback should input 0061 before the International Access Prefix, 001 if using KDD; and 0033 if using NTT.

We have 2 service desks in the Departures Hall, Terminal 1 of Hong Kong International Airport located at Aisle B (open daily from 7:00am to 11:45pm) and at Aisle H (open daily from 6:00am to 9:30pm).

We can help you with a wide range of member services including:

  • Programme information
  • Mileage checking
  • Missing mileage credit – for Cathay Pacific and Cathay Dragon flights
  • Itinerary changes
  • Administration e.g. personal information changes
  • Redemption bookings
  • Redemption ticket issuance and pick up
  • Instant redemption (upgrades, extra baggage) on Cathay Pacific and Cathay Dragon flights
  • Asia Miles application