Contact Asia Miles | Contact Us - Cathay Pacific

Location	Toll-free number
Australia	1800 129 264
Bahrain	800 00 524 (not accessible via non-local mobile)
Belgium	0800 7 8973
Canada	1877 631 6283
Mainland China	4006 747 123 ^# (Mandarin service) 10800 852 2747 ^* (China Unicom, accessibile via local landline only)) 10800 152 2747 ^* (China Telecom, accessibile via local landline only))
Denmark	80 25 1010
France	0800 909 119
Germany	0800 182 6880
India	000 800 852 1001
Indonesia	001 803 852 2765
Italy	800 781 921
Japan	00531 85 3747
Macau	0800 978
Malaysia	1 800 80 3747
New Zealand	0800 44 9044
Norway	800 17 683
Philippines	1800 1855 3838 (PLDT) 1800 765 2747 (ETPI)
Singapore	800 852 3747
South Africa	0800 99 0647
South Korea	00798 8521 2743
Sri Lanka	2 543 949 (within Colombo) 011 2 543 949 (outside Colombo)
Sweden	020 797 475
Switzerland	0800 56 3418
Taiwan	00801 85 6628 % (Mandarin service) 00801 85 2747
Thailand	001 800 852 2755
UAE	8000 852 03880
The Netherlands	0800 022 5710
UK	0800 092 3595
USA	1866 892 2598

Ω	Applicable to local land-line phones with IDD access
	Applicable to local mobile phones with IDD access, except in: Mainland China, India (BSNL - mobile, MTNL- Mobile, S-Tel Mobile, Videocon Mobile/ Datacom, HFCL Infotel/Ping Mobile, TTSL (Prepaid), Etisalat DB Telecom, Unino), Norway via Netcom, The Netherlands, The Philippines, and UK via Mobile Orange Japan (pre-register with IDC, NTT and KDDI) Singapore (pre-register with Singtel) Indonesia (Only accessible via Mobile Indosat IM3) Malaysia (only accessible via ATUR -Malaysia Telecom)
	Applicable to local payphones, except: Mainland China, NTT in Japan, Thailand Kroner access charge will be applied in Norway and Sweden.
#	Applicable to local land-line phones, payphones and mobile phones, with IDD. Service hours are 8:00am–11:00pm, Monday–Saturday, including public holidays.
%	Applicable to local land-line phones, payphones and mobile phones with IDD except mobile carrier KG Telecom mobile. Service hours are 8:00am–11:00pm, Monday–Saturday, including public holidays.
*	Applicable to local land-line phones only.

Notes:

Some hotels may charge an operating fee even when calling toll-free numbers, so be sure to check first.
For countries where a toll-free service is not available, please call the Hong Kong Service Line.
Touch-dial phone should be used to access the service hotline in order to input membership number and pin.
Use your local International Access Prefix to call the hotline if you cannot get through on the numbers given above. Callers in Japan using Softback should input 0061 before the International Access Prefix, 001 if using KDD; and 0033 if using NTT.

Customer support and self-service