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Customer support and self-service

Find a range of popular customer self-service options as well as helpful contact information.

General enquiries

Global Contact Centres

Malaysia

Call centre hotline: (03) 6207 4989(03) 6207 4989
24 hours a day, 7 days a week

Baggage and other enquires

No local ticketing office

To change the date or time of your flight

  • If you have booked through 60yearsnato.info, you may make changes to your online bookings via Manage Booking
  • If you have booked through a travel agent, please contact your agent directly to make changes.
  • If you have booked a changeable ticket directly with Cathay Pacific reservations office, please call us at (03) 6207 4989
  • If you are a travel agent, please contact local Sales team.

Other countries / regions

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Marco Polo Club

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

Hong Kong

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week
Green/ Silver/ Gold (Mandarin): 800 938088
08:00 - 23:00, Monday to Saturday, including public holidays

Diamond: 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong

2747-3838
800 938038 (Mandarin service)

24 hours a day, 7 days a week