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Special Ticketing Guideline for flights affected by Tropical Cyclone Hato

Laatste wijziging: 21 Aug 2017

Due to Tropical Cyclone Hato approaching Hong Kong, with immediate effect, rebooking, rerouting, and refunding will be waived for all tickets issued worldwide (irrespective of fare type) on/before 21 August 2017 for travel with Cathay Pacific/Cathay Dragon confirmed bookings involving Hong Kong between 23 and 24 August 2017. 

1. Cathay Pacific/ Cathay Dragon ticket stock

a. Cancellation and refund 

  • Waive on cancellation and refund charges
  • No-show passengers aren't eligible for the waiver
  • This applies to all tickets including non-refundable tickets 

b. Rebooking and rerouting

Rebooking and rerouting charges will be waived on conditions that:

  • Such requests are made on/before 24 August 2017 and before departure for travel with Cathay Pacific/Cathay Dragon confirmed booking involving Hong Kong between 23 and 24 August 2017.No-show passenger is not eligible for the waiver.
  • Revised (NEW) travel date must be on/before 15 September 2017 and subject to flight availability. In which case, the ticket expiry date will be adjusted accordingly.
  • The newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel, stopover charges and applicable seasonality by collecting additional/refunding difference (if any) as appropriate.
  • Reissuance charges will only be waived due to the expiry of the original ticket.
  • Rerouting to/from via any Cathay Pacific or Cathay Dragon online destination and subject to flight availability and fare/tax difference.

c. Group Tickets

  • Please refer to your local travel agent.

2. Asia Miles airline award tickets

For further details:

  • Please regularly check the .
  • You can also contact The Marco Polo Club at (+852) 2747 5500 or Asia Miles Service Hotline at (+852) 2747 3838.
  • For further details, please refer to Asia Miles Terms and Conditions at Asia Miles Airline Award Redemption – .