We gebruiken cookies om onze onlinediensten aan te bieden. Meer informatie en instructies voor het uitschakelen van deze cookies vindt u in ons cookiebeleid. Door op ‘Ik accepteer’ te klikken gaat u akkoord met ons gebruik van cookies, tenzij u deze heeft uitgeschakeld.
Ugrade uw webbrowser
U gebruikt een browser die niet ondersteund wordt. Bekijk onze ondersteunde browsers om te kunnen genieten van de allerbeste ervaring van onze site.
Boeken Cathay Pacific Ontdek de website

Special ticketing guidelines for bombing in Surabaya, Indonesia

Laatste wijziging: 14 May 2018 16:15 HKT (GMT+8)

Due to the bombing in Surabaya, with immediate effect, rebooking and rerouting charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 14 May 2018 for travel with confirmed booking arriving to and departing from Surabaya between 14 May 2018 and 27 May 2018.

1. Cathay Pacific/Cathay Dragon tickets

a. Cancellation and Refund

  • No waiver on cancellation and refund charges

b. Rebooking/ rerouting

Rebooking/ rerouting charges will be waived on conditions that:

  • Such requests are made on/before 27 May 2018 and before departure, for travel with Cathay Pacific/Cathay Dragon confirmed booking arriving to and departing from Surabaya between 14 May 2018 and 27 May 2018.
    No-show passengers are not eligible for the waiver.
  • Revised (NEW) travel date must be on/before 30 June 2018 and subject to flight availability.
    In which case, the ticket expiry date will be adjusted accordingly.
  • The newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel, stopover charges and applicable seasonality by collecting additional/refunding difference (if any) as appropriate.
  • Reissuance charges will only be waived due to the expiry of the original ticket
  • Rerouting to/from/via Cathay Pacific/Cathay Dragon online cities
    And subject to flight availability and fare/tax difference.

c. Group Tickets

  • Please refer to your local travel agent.

2. Asia Miles airline award tickets

For further details:

  • Please regularly check the .
  • You can also contact The Marco Polo Club at (+852) 2747 5500 or Asia Miles Service Hotline at (+852) 2747 3838.
  • For further details, please refer to Asia Miles Terms and Conditions at Asia Miles Airline Award Redemption – .