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Customer support and self-service

Find a range of popular customer self-service options as well as helpful contact information.

General enquiries

Global Contact Centres

United Arab Emirates

Dubai Passenger (local toll-free): 8000 444 6554 8000 444 6554
08:00 – 20:00 daily

Dubai Travel Agency (local toll-free): 8000 444 65558000 444 6555
08:00 – 20:00 daily

Abu Dhabi Reservations: +971 2 4180877+971 2 4180877

Baggage and other enquires

Other countries / regions

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Marco Polo Club

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

Hong Kong

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week
Green/ Silver/ Gold (Mandarin): 800 938088
08:00 - 23:00, Monday to Saturday, including public holidays

Diamond: 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong

2747-3838
800 938038 (Mandarin service)

24 hours a day, 7 days a week