Frequently asked questions

Online booking - Ticket purchase

• Features
• Payment and ticket delivery
• Changes, cancellation and refund
• Others
• Extra-legroom seat bookings

Online booking - Travel award redemption

• Features
• Payment and ticket delivery
• Changes and cancellation
• Others
• Changes and cancellation

Fares and tickets

• Airfares
• Travel packages
• Corporate travel solutions
• Tickets

Manage booking

• About manage booking
• Changes, cancellation and refund
• eTicket receipts
• Special meal/Services requests
• Seat requests
• Booking details
• Contact details
• Travel documents

Check in

• About online check-in
• After checking in online
• Self-print boarding pass
• Check-in kiosk
• Through-check to final destination on separate tickets

Mobile services

• Mobile check-in
• Mobile boarding pass
• Passbook

Flight messaging

• notiFLY auto messaging - Subscription
• notiFLY auto messaging - Activated
• notiFLY flight paging - Subscription
• Google now
• notiFLY flight paging - Activated

Mobile app

Cathay Pacific newsletter

• Cathay Pacific newsletter

Shop/Duty free

• Duty-free preflight order
• Asia Miles redemption for inflight sales
• Online shop (Cathay shop)

Other promotions

Inflight services

• Inflight services

Baggage information

• Baggage allowance
• Carry-on baggage
• Check-in baggage
• Liability
• Carriage of lithium battery as baggage